Delivery Delays: Our warehouse is currently relocating. Returns delivered between Friday 10th and Thursday 16th July may experience a shipping delay of up to 5 business days.
We want you to be completely satisfied with your purchase, That’s why we offer flexible refund and exchange options within 365 days of your purchase date. Below are the available options for refunds or exchanges.
In-Store Returns and Exchanges
You're welcome to return or exchange items at any Tarocash store, provided the following conditions are met:
- The item is in its original condition
- Swing tags are still attached
- You present a copy of the invoice
Please note: Purchases made in-store cannot be returned or exchanged through our online store.
Online Returns
If you're unable to visit a store, you can return your item(s) to our online warehouse. Return options vary depending on your location:
Australian Customers
Submit your return through our Australian Returns Portal.
New Zealand Customers
Use our New Zealand Returns Portal to return your item(s).
International Customers
Please post your return to the following address:
Toll Global Logistics RFC
Entrance 2, via Innovation Way
Warehouse 5/35 Yarrunga Street
Prestons NSW 2170
Australia
Kindly ensure you obtain tracking details and proof of postage for your records.
Online Exchanges
Unfortunately, we are currently unable to offer online exchanges. If you would like a different size, color, or item, please place a new online order and return the original item for a refund.